Customer Service
Creating Relationships That Matter
In-Person or Virtual
Effective customer service in any line of work comes from engaging with an organization’s customers in an authentic way. Building relationships is at the heart of engagement and leading-edge organizations understand that superior customer service increases brand loyalty, organizational growth, and the likelihood of meeting financial objectives.
In this course, participants will learn how to create personalized, responsive relationships, take ownership and responsibility for their words and actions, and utilize the power of intention to have more effective engagement with customers.
We will address a number of common issues in this course including: how to improve communication, enhance relationships, utilize natural abilities and talents to connect with others authentically, ideas for handling conflict and difficult customer interactions, tools to combat stress, and best practices to increase customer engagement.
Participants will leave with practical ideas that they can take back and start using immediately.
