Many people dislike the thought of dealing with conflict and do anything they can to avoid it. However, conflict is quite common and is hard to avoid as it is a natural byproduct of engaging with other people, their ideas, and their needs in an authentic way. Instead of fearing conflict, participants can learn the skills that will help them see conflict for what it is, an opportunity to solve a problem.
Learning conflict resolution strategies can help participants to recognize their role in conflict, acknowledge and even appreciate differences in values and perspectives, focus on mutual interests, improve listening skills, and solve problems.
Another important aspect of learning about conflict is how it differs from bullying. Conflict is NOT bullying and knowing the difference between the two and having the skills and resources to address both effectively are imperative to creating a positive and safe environment.